Cancellation Policy

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

“NO SHOWS” will be charged 100% of the reserved service amount.

Any further appointments made after a "No Show" will be require a non refundable deposit of £10 paid at the time of booking. This amount will be deducted from the cost of your treatment. If not payment is received within 48 hours then the booking will be cancelled.

 

Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

Services amounting to a cost greater than £35 may require a £10 non refundable deposit taken at the time of booking. This amount will be deducted from the cost of your treatment.

The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our scheduled filled, thus better serving everyone. Sattva Wellbeing policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

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Confirmation Texts/Messages

As a courtesy, we may text or message you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

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Client Recieves Discount when Hideaway Cancels

Sattva Wellbeing stands by our policies, we feel that it is only fair that we honor the same policies to our clients. If in any reason Sattva Wellbeing has to cancel on a client less than 24 hours of the appointment scheduled; we will honour 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage or unforeseen incidence, that requires Sattva Wellbeing to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.